REFUND POLICY

   Thank you for shopping at Dérvo. We want to ensure that you are completely satisfied with your purchase. If you have any concerns or issues with your order, please review our refund policy below:

1. Eligibility:

    - To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Refund Process:

    - To request a refund, please contact us within 7 days of receiving your order. You can reach out to us via dervoskin@gmail.com

    - Please provide your order number and a brief explanation of why you are requesting a refund.

    - Once your refund request is received and approved, we will provide you with instructions on how to return the item(s).

3. Return Shipping:

    - You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

    - If you are shipping an item over a certain value, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refund Processing Time:

    - Once your returned item is received and inspected, we will notify you of the status of your refund.

    - If your refund is approved, it will be processed within 7-10 days, and a credit will automatically be applied to your original method of payment.

5. Damaged or Defective Items:

    - If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as needed.

6. Non-Receipt of Items:

    - If you have not received your order within the estimated delivery time, please contact us for assistance. We will work with our shipping carrier to track down your order or provide a refund if necessary.

 

   If you have any questions or concerns about our refund policy, please contact us at dervoskin@gmail.com. Thank you for shopping with us.